Responsibilities
- Troubleshoot handheld device issues (sync errors and connectivity problems).
- Replace or manage faulty devices and peripherals.
- Verify that daily data sync from devices to backend systems succeeds.
- Provide first-line support for sales reps during market visits.
- Reset supervisors SalesBuzz backoffice passwords, activate accounts, fix access issues.
- Assist with route customization.
- Handle urgent on-field issues through calls/WhatsApp.
- Validate if orders are synced correctly in SAP S4HANA.
- Follow up with sales teams on missing or delayed orders.
- Fix duplicate orders, failed orders, or incorrect pricing issues.
- Support finance with invoice/order-related issues.
- Update route assignments, new customer creation, blocking/unblocking customers.
- Ensure the correct customer is assigned to the correct salesman route.
- Track open issues and follow up with Application team until resolved.
- Technical Support: Provide day-to-day consultation, training, and troubleshooting for hardware, software, and network issues to users at various locations.
- System Maintenance: Install, configure, and maintain computer systems and peripherals, ensuring optimal performance and reliability.
- Problem Resolution: Act as the first point of contact for technical issues, diagnosing and resolving problems efficiently to minimize downtime that includes “PRTG monitoring, Printers issues, SAP reset password, Account creation and maintenance”.
- Documentation: Maintain accurate records of services performed, including detailed descriptions of issues and resolutions in both ticketing system and standard documentation.
- Collaboration: Work closely with IT teams and other departments to address technical challenges and improve overall service delivery while having the flexibility to work on any delegated tasks.
Must Have
- SAP User is Required
- - Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
- - 3 - 5 years of experience in installation, configuration, and technical support for firewall solutions, with demonstrated expertise in designing, implementing, and managing complex network environments
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
