Responsibilities
- • Responding to queries via chat, email, or phone
- • Writing, editing, and revising Knowledgebase Articles for new and updated
- software and hardware
- • Providing technical assistance for questions and problems
- • Resolving problems with networks and other computer systems
- • Diagnosing system errors and other issues
- • Following up with customers to ensure full resolution of issues
- • Requesting feedback and/or monitoring calls and other methods of
- correspondence to improve training methods
- • Running reports to analyses common complaints and problems
- • Installing or changing software to fix issues
- • Remotely accessing hardware or software for clients to make changes and
- fix problems
- • Ticketing System (Service Now)
- • Users in Scope (around 1300)
- • H/W: Lenovo Laptop, iPad, iPhone
- • Applications/Software (Office 365, Box.Com, OneDrive, MS Teams, Zoom, sharepoint .
Must Have
- Education & Certifications:
- •Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- •Industry certifications preferred: CCNA/CCNP, MCSE, CompTIA Network+/Security+, Azure/AWS certifications.
- Technical Skills:
- • Strong knowledge of TCP/IP, routing protocols, VPN, and firewall
- configurations.
- • Proficiency in Windows Server, Active Directory, DNS, DHCP, and Group Policy.
- • Hands-on experience with virtualization (VMware, Hyper-V) and cloud services.
- • Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG).
- • Scripting experience (PowerShell, Bash) is a plus
- • ITIL Foundation
- • ServiceNow
- • Box.com
- • Active Directory Administration
- • Office 365 support (Outlook, Excel, PowerPoint, Word, Teams, OneDrive)
- • Windows 2008 / 2012 Server
- • Windows 10
- • Skype For Business
- • Firewall fundamentals
- • Cisco Call Manager
- • IOS Support (iPad, iPhone)
- • General network fundamentals preferred CCNA, N+ Certified
- • Asset Management
- • SharePoint
- • Great knowledge in multiple Windows platforms.
- • Great Knowledge in multiple versions of MS office.
- • Great Knowledge in printing solutions.
- • Great Knowledge in ticketing systems.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
