Responsibilities
- Handle and resolve client support tickets in a timely manner
- Provide technical support via phone, email, and remote support tools
- Troubleshoot hardware, software, and network-related issues
- Assist with software installation, configuration, and updates
- Escalate complex issues and collaborate with internal teams when required
- Maintain accurate documentation and updates within the ticketing system
Must Have
- Excellent English communication skills
- Good knowledge of Microsoft Windows
- Basic networking knowledge
- Strong troubleshooting and problem-solving skills
- Familiarity with remote support tools such as TeamViewer and AnyDesk
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
