Responsibilities
- Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
- Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).
- Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
- Support Windows and macOS environments, corporate applications, and Active Directory user access management
- Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
- Resolve technical problems related to LAN, WAN and VPN.
- Configuring and maintaining routing, switching, network setup and internet connectivity.
- Responding in a timely manner to service issues and requests.
- Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.
- Repairing and replacing equipment as necessary.
- Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.
- Proven experience in troubleshooting LAN/WAN and VPN issues
Must Have
- Bachelor Degree or Higher
- 3 to 5 years’ experience in IT field support.
- Certifications : CompTIA A+, Network+, or other technical certifications.
- Â Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.
- Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.
- ITIL Foundation or experience with ITIL frameworks for IT service management.
- Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.
- Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical tools
- Experience with remote desktop applications and support tools (e.g., TeamViewer, Remote Desktop Protocol).
- Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
