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Application Support - 5030

--On site--

Responsibilities

Lead the entire sales cycle
Purpose of the Role
Ensure stability, continuity, and continuous improvement of sales and distribution-related applications and integrations (e.g., SFA, SAP SD touchpoints, reporting and interfaces). Own L1/L2 support, incident/problem management, and drive root-cause resolution across apps, database.
Key Responsibilities
* Provide L1/L2 application support for Sales Operations systems (SFA/SalesBuzz or similar), sales orders, pricing/promotions, customer master, and sales execution workflows.
* Handle incident management: triage, prioritize, troubleshoot, restore service, and communicate status to business stakeholders.
* Perform root cause analysis (RCA), implement permanent fixes, and reduce recurring issues (problem management).
* Support integrations/interfaces between sales apps and ERP (SAP SD or other), including monitoring jobs, investigating failures, and validating data sync.
* Strong involvement in database troubleshooting: analyze queries, stored procedures, performance bottlenecks, data integrity issues, and implement fixes with proper controls.
* Manage application changes: minor enhancements, configuration updates, UAT support, release coordination, and post-deployment verification.
* Create and maintain support documentation: runbooks, SOPs, escalation paths, known errors, dashboards, and knowledge base articles.
* Coordinate with vendors/partners and internal teams (Infrastructure, Security, ERP, Data/BI) to ensure SLAs and smooth operations:
* Participate in on-call / after-hours support when needed for critical business operations.
* Ticket handling with ITIL mindset (Incident / Problem / Change).
* Hands-on troubleshooting across:
o Application layer (logs, configs, user flows)
o Database layer (SQL, data fixes, performance)
o Integration layer (APIs, jobs, message queues where applicable)
* Writing clear RCA reports and driving corrective/preventive actions.
* Stakeholder communication: business-friendly updates, ETA, workaround, closure notes.Required Technical Skills
* Database: Strong SQL knwoledge, joins, performance tuning basics, indexing concepts, stored procedures/functions, data validation and reconciliation.
* Application support tools: logs analysis, monitoring/alerting, ticketing systems (ServiceNow/Jira/others).
* Integration knowledge: REST APIs, file-based integrations, ETL/ELT basics, interface monitoring, error handling and retries.
* Reporting/BI awareness: ability to support data extracts/reports (Power BI/Tableau is a plus).Preferred / Nice-to-Have
* SAP exposure (strong plus): SAP SD basics (sales order flow, customer/material master touchpoints), interface monitoring, IDoc/PI/PO/CPI familiarity is a bonus.
* FMCG experience: sales/distribution processes, route-to-market, promotions, trade terms, van sales, distributor operations.
* Experience supporting SFA / DMS / Sales Execution platforms
* Ownership and urgency in production support.
* Strong communication and documentation.
* Analytical problem solver, able to work under pressure.
* Collaboration mindset across IT and business teams

Must Have

Bachelor Degree or Higher
Passion for software products
Perfect written English
Highly creative and autonomous
Valid work permit for Belgium

What's great in the job?

Great team of smart people, in a friendly and open culture
No dumb managers, no stupid tools to use, no rigid working hours
No waste of time in enterprise processes, real responsibilities and autonomy
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company

Our Product

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What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more